FAQ

What is your venue capacity?
Exquisite Lumiere comfortably accommodates up to 45 guests.

What is the process to book the venue?  Reach out by phone, text, or email to check availability. If your date is open, we’ll set up a tour, complete the contract, and collect the deposit. Your booking is confirmed once the deposit is received.

What is required to book an event?
To reserve your event date and time, a signed contract and a non-refundable retainer equal to 20% of the total rental fee are required. Dates are not held without the retainer.

Payment Structure:

  • 20 % non-refundable retainer fee to secure your date

  • $200 security deposit (refundable, pending post-event inspection)

  • Remaining balance is due 14 days prior to the event

Important Notice:
Full payment must be received at least 14 days before your event. Failure to do so will result in automatic cancellation, forfeiture of all payments made, and release of the reserved date.

What is your alcohol policy?
Yes, if it is champagne, beer or wine. If selling alcoholic drinks or having hard liquor in the building, you will need to get a special one time alcohol permit from abc.nc.gov for your event.

Proof of your ABC permit must be submitted no later than 7 days prior to your event.

A Special Event Permit is required to serve alcoholic beverages. Please refer to the NC Alcoholic Beverage Commission (ABC); the permit fee is $50.

Can I use my own caterer?
Yes, outside catering is allowed. Caterers must be licensed and carry general liability insurance. They will have access to the venue’s kitchenette for food prep and storage. Self-prepared food is also permitted. 

Are there décor restrictions?
Yes. The following items are not allowed: graffiti, confetti, glitter, silly string, staples, nails, screws, or wall-mounted décor.

Balloons are permitted but must be deflated and properly disposed of after the event. Open-flame candles are allowed only when enclosed in glass cylinders.

Is on-site support available during events?
Yes. A Day-of Coordinator is available for an additional fee. They can assist with timeline management, vendor coordination, setup, breakdown, and overall event flow.

Can I bring outside rentals and vendors?
Yes. All rentals must be delivered and picked up on the same day as your event unless prior approval is given.

Note: Failure to notify the venue may result in a $100+ deduction from your security deposit.

Am I responsible for cleanup?
Yes, partial cleanup is required. This includes clearing tables, removing large debris and food from the floor, bagging trash, popping balloons, and taking down decorations. The venue must be returned to its original condition to receive the full security deposit refund.

What is your cancellation policy?
All cancellation requests must be submitted via email to info@eleventsnc.com

  • Cancellations made 30 or more days before the event will receive a refund, excluding the retainer

  • Cancellations made within 14 days of the event will result in forfeiture of all payments, including the security deposit

Retainers are non-refundable. However, events may be rescheduled based on availability and with prior approval. Reschedule requests must also be submitted via email.